Privacy Policy

Effective date: March 1, 2026

Welcome to PlayOJO Casino. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website and services in the United Kingdom.

1. Information We Collect

We collect the following types of personal information:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect information directly from you when you register an account, make deposits or withdrawals, contact customer support, or interact with our website. We also collect data automatically through cookies and similar technologies when you use our site.

3. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our services;
Verify your identity and age to comply with legal and regulatory requirements;
Process your payments and transactions;
Prevent fraud and ensure security of your account;
Communicate with you about your account, updates, and promotional offers;
Improve our website, products, and services;
Comply with legal obligations and regulatory requirements.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal data:

Performance of a contract: to provide you with our casino services;
Compliance with a legal obligation: such as anti-money laundering and age verification;
Legitimate interests: such as fraud prevention, security, and marketing communications (where you have not objected);
Consent: where applicable, for example, for marketing communications.

5. Sharing Your Information

We may share your personal data with:

Regulatory bodies and law enforcement agencies as required by law;
Payment processors and financial institutions to process transactions;
Third-party service providers who assist us in operating our business (e.g., IT services, customer support, marketing);
Affiliated companies within the PlayOJO group;
Other parties with your consent or at your direction.

All third parties are required to keep your data secure and confidential.

6. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

You have the following rights regarding your personal data:

Right to access the data we hold about you;
Right to request correction of inaccurate or incomplete data;
Right to request erasure of your data, subject to legal obligations;
Right to restrict or object to processing;
Right to data portability;
Right to withdraw consent at any time (where processing is based on consent);
Right to lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at the details below.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. For detailed information, please see our Cookies Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]

Phone: +44 20 7946 0123

Address: PlayOJO Casino, 123 Gaming Street, London, UK, SW1A 1AA

Thank you for trusting PlayOJO Casino with your personal information.