Responsible Gambling
At PlayOJO, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
PlayOJO is licensed and regulated by the UK Gambling Commission (License Number: 39264) and operates under strict guidelines to ensure player protection. We are dedicated to preventing gambling-related harm and supporting players who may be experiencing difficulties with their gambling.
Setting Limits
We provide various tools to help you stay in control of your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
- Loss Limits: Control how much you can lose over a specific period
- Session Time Limits: Set limits on how long you can play in a single session
- Reality Check: Receive pop-up reminders about how long you've been playing
- Take a Break: Temporarily suspend your account for 24 hours, 48 hours, or 7 days
To set any of these limits, log into your account and visit the 'My Account' section, or contact our customer support team.
Self-Exclusion
If you feel you need to take a longer break from gambling, you can self-exclude from PlayOJO for a period of 6 months, 1 year, 2 years, or 5 years. During this time, you will not be able to access your account or receive any promotional materials from us.
To self-exclude, please contact our customer support team at [email protected] or use the live chat feature on our website.
GAMSTOP
GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. If you choose to register with GAMSTOP, you will be prevented from using gambling websites and apps run by companies licensed by the UK Gambling Commission.
You can register with GAMSTOP at www.gamstop.co.uk
Recognizing Problem Gambling
Problem gambling can affect anyone. Here are some warning signs to look out for:
- Spending more money or time gambling than you can afford
- Gambling to escape problems or negative feelings
- Lying about your gambling activities
- Chasing losses with bigger bets
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
UK Support Organizations
- GamCare: Free confidential advice and support
Phone: 0808 8020 133 (24/7 helpline)
Website: www.gamcare.org.uk - Gamblers Anonymous: Self-help fellowship
Website: www.gamblersanonymous.org.uk - Gordon Moody Association: Residential treatment and support
Phone: 01384 241292
Website: www.gordonmoody.org.uk - Samaritans: Emotional support
Phone: 116 123 (free 24/7 helpline)
Website: www.samaritans.org
Underage Gambling
PlayOJO has a zero-tolerance policy towards underage gambling. You must be 18 years or older to create an account and gamble on our site. We use advanced age verification systems and regularly monitor accounts to prevent underage access.
If you suspect that a minor has accessed our services, please contact us immediately at [email protected]
Contact Us
If you have any questions about responsible gambling or need support, our customer service team is available 24/7:
- Email: [email protected]
- Live Chat: Available on our website
- Phone: +44 203 807 9520
Additional Resources
For more information about responsible gambling and player protection, visit:
Last updated: March 15, 2026
Remember: Gambling should be fun. When the fun stops, stop.
